Borneosoft CRM provides a fast and powerful word-search capability similar to familiar web-search engine. Borneosoft CRM search engine accepts queries as a simple text. Words may be phrases that are delimited by quotation marks (") to find exact match. They may also be field terms such as firstname:john. Field terms can be combined to form more advanced search such as firstname:john lastname:smith to search contacts with first name john or last name smith. If the search result must have the specified field term, a plus sign (+) prefix is added to the field term.

In addition to personal information, important dates can be stored in contact details. Personalized email can be sent to contact few days before the date. Or, email reminder about the dates can be sent to you. All is done automatically for you.

Contact photos may also be added to the contact details. Important documents can also be attached to the contact details.

Contacts can be attached to Leads or Opportunities. Contacts can also be included as participants in an event. Quotations use contacts' details to fill up the recipients' detail. You use the email address in the contact when you select recipients for your emails.

Customers' companies shipping and mailing address and contact details are stored in companies details. Company details are used for accounts creation. Company details are also used for Product details as supplier or manufacturer details.

A bar chart of company by industry type can be generated easily.

Documents related to a company can be easily attached into the company details.